Blog

Building it in the open

Notes on building an AI-native support platform. What we built, what we will not claim, and the parts we had to take out again.

August 4, 20263 min readproductpositioning

The half nobody closes

Support tools take the report. Error tools write the fix. Almost nobody tells the person who reported it.

August 3, 20262 min readhonestyproduct

A line between the product facts we can verify and the outcomes only a customer could prove.