Free runs on your own AI key. Paid plans add Tore's AI credits, more seats and more products. Read-only seats are free on every plan.
Pay yearly: 12 months for the price of 10.
SoonTore opens soon. Join the waitlist and we'll email you the day you can start.
For small teams getting started using their own AI keys.
On your own AI key
Join the waitlist100 credits / month
Your own AI key · Required on Free
What you get
Managed AI and the essential support channels for a growing team.
or $490 a year, 2 months free
Join the waitlist1,000 credits / month
Our AI key · AI included, nothing to wire up
Everything in Free, plus
Automation, multiple products, and richer operating controls.
or $1,490 a year, 2 months free
Join the waitlist4,000 credits / month
Your key or ours · Your own key at no charge
Everything in Launch, plus
Advanced AI operations and routing for larger support teams.
or $3,990 a year, 2 months free
Join the waitlist12,000 credits / month
Your key or ours · Use either
Everything in Growth, plus
Contracted allowances and terms written for your procurement.
Grouped the way you'd use it: support, capture and fix, AI and models, and the platform underneath.
| Compare plans | Free | Launch | Growth | Scale | Enterprise |
|---|---|---|---|---|---|
| Support | |||||
| Shared inboxOne queue for everything customers send you, with assignment, ownership, internal notes and saved views. | Included | Included | Included | Included | Included |
| Chat widgetA widget inside your product that knows which customer is using it. | Included | Included | Included | Included | Included |
| Help centerYour articles, searchable, and used as the source when a reply cites where an answer came from. | Included | Included | Included | Included | Included |
| Feature requests and votingA board customers post to, with duplicate-vote prevention and moderation. | Included | Included | Included | Included | Included |
| Public roadmap and changelogFed by the requests customers voted on. Release notes go to the people who asked. | Included | Included | Included | Included | Included |
| AnnouncementsTell the right customers what is new, in the app and by email. | Included | Included | Included | Included | Included |
| Customer portalWhere a customer signs in to see what they reported and what happened to it. | Included | Included | Included | Included | Included |
| Custom domain for your help center and portalYour help center and portal on your own domain. | Not included | Included | Included | Included | Included |
| Tags, search and notificationsTagging, search over everything at once, and notifications routed to the right person. | Included | Included | Included | Included | Included |
| Email channelPoint your support address at Tore. Replies thread correctly and bounces are handled. | Not included | Included | Included | Included | Included |
| Remove Tore brandingThe widget, help center and portal carry only your brand. | Not included | Included | Included | Included | Included |
| Custom email domainSend from your own domain with your own sending reputation. | Not included | Not included | Included | Included | Included |
| WorkflowsRules that act when something happens: tag it, route it, notify someone, escalate it. | Not included | Not included | Included | Included | Included |
| Response targetsResponse and resolution targets with business hours, and a warning before one is missed. | Not included | Not included | Included | Included | Included |
| Satisfaction ratings and surveysAsk after a conversation closes, or send standalone surveys answerable without a login. | Not included | Not included | Included | Included | Included |
| Help articles in several languagesPublish each help article in the languages your customers read. | Not included | Not included | Not included | Included | Included |
| Custom fieldsRecord what your business needs on contacts, companies and conversations. | Not included | Not included | Included | Included | Included |
| Advanced routingRoute a conversation on its company, product or tag, not just round-robin. | Not included | Not included | Not included | Included | Included |
| Slack channel with our teamA shared channel with us rather than a ticket queue. | Not included | Not included | Not included | Included | Included |
| Priority support from usYour requests go to the front of our own queue. | Not included | Not included | Not included | Included | Included |
| Dedicated supportA named contact who knows your setup. | Not included | Not included | Not included | Not included | Included |
| Capture & fix | |||||
| Bug capture with replayReports arrive with the session replay, console, network trail and device, captured inside your app. | Included | Included | Included | Included | Included |
| AI investigationsTore reads your connected repository and shows its evidence. On Free this runs on your own AI key. | Included | Included | Included | Included | Included |
| Fix proposals and approvalsA diff, the checks that ran, and the files it wants to touch. By default it waits for your engineer's approval. | Not included | Included | Included | Included | Included |
| Error-tracker intakeConnect your error tracker and a new error opens an investigation itself. | Not included | Not included | Included | Included | Included |
| Error-storm foldingFloods of the same error fold into one investigation. | Not included | Not included | Not included | Included | Included |
| AutopilotRules for what may be picked up automatically and what waits for a person, with budgets and a kill switch. | Not included | Not included | Not included | Included | Included |
| Fix checked on your staging environmentTore runs the fix on your staging environment before you approve it. | Not included | Not included | Not included | Included | Included |
| AI & models | |||||
| AI credits / monthThe AI work included in your plan each month. | 100 | 1,000 | 4,000 | 12,000 | Contracted |
| AI keyWhose AI provider account runs the work. | Your own | Ours | Yours or ours, no charge | Yours or ours | Yours or ours |
| Add-on credits$10 for 200 (5¢ a credit), optional automatic refill. Available when paid plans open. | Not included | When paid plans open | When paid plans open | When paid plans open | By contract |
| A model per kind of workEach kind of AI work is routed to its own model. | Included | Included | Included | Included | Included |
| The reviewer is never the authorThe model that reviews a change comes from a different vendor than the one that wrote it. | Included | Included | Included | Included | Included |
| Spend metering per actionAI work is metered and attributed to the product and feature that used it. | Included | Included | Included | Included | Included |
| Budgets and kill switchCap what may be spent, and stop AI work without breaking the inbox, help center or boards. | Not included | Not included | Included | Included | Included |
| Platform | |||||
| Working seatsPeople who work the queue. | 1 | 5 | 15 | 40 | Unlimited |
| Read-only seatsAnyone who only needs to look, free on every plan. | Free | Free | Free | Free | Free |
| ProductsEach app, site or service you support. | 1 | 1 | 3 | 10 | Unlimited |
| API keys and webhooksScoped keys you can rotate and revoke, and signed webhooks with retries. | Not included | Not included | Included | Included | Included |
| Audit logWho did what, and when. | Not included | Not included | Included | Included | Included |
| Set how long the audit log is keptChoose the audit log's retention. | Not included | Not included | Not included | Included | Included |
| Per-member product scopeStaff see only the products they work on. | Not included | Not included | Not included | Included | Included |
| Single sign-onYour team signs in through your identity provider. | Not included | Not included | Not included | Not included | Included |
| Extended audit historyKeep the audit log for as long as your contract needs. | Not included | Not included | Not included | Not included | Included |
Free has 100, Launch 1,000, Growth 4,000 and Scale 12,000. Enterprise allowances are set by contract.
During early access. Launch runs on ours. Growth, Scale and Enterprise can use your key or ours, at no charge on Growth.
On paid plans: $10 for 200 credits (5¢ a credit), with optional automatic refill. Available when paid plans open. Until then nothing switches off.
There is no after-the-fact usage billing. Enterprise is invoiced by contract.
Included every month. Bars to scale.
Add-on credits$10 for 200 · when paid plans open
Bigger, slower models use credits faster. The scale is relative.
Replies, sorting, grouping errors.
Gemini FlashlowDrafting answers, summaries, reviews.
Claude SonnetmediumInvestigating your code, writing fixes and tests.
Claude Opushigh
Codex AstrahighYou choose the model for each job in AI controls, so you decide where your credits go.
Going over? Add-on credits, above, cover it.Whose AI provider account runs the work, plan by plan, during early access.
Not yet. Paid plans open soon. Join the waitlist and we'll email you the day you can start.
Yes. Free is $0 for 1 working seat and 1 product, with 100 AI credits a month that run on your own AI key. Add-on credits are not offered on Free.
During early access, yes. Free runs on your own key. Growth lets you use your own key or ours, at no charge, and so do Scale and Enterprise. On Launch the AI runs on our key.
Until paid plans open, nothing switches off. When they open, paid plans can add credits at $10 for 200 (5¢ a credit), with optional automatic refill.
No. There is no after-the-fact usage billing. You buy add-on credits up front if you want more. Enterprise is invoiced by contract.
Pay yearly and you get 2 months free: a year costs 10 times the monthly price. Launch is $490, Growth $1,490 and Scale $3,990 a year.
Only people working the queue count as working seats. Read-only seats are free on every plan, Free included.
Join the waitlist and we'll email you the day you can start.
