Repeat questions answer themselves
Tore AI resolves them from your help center and cites the article, so they never reach your team.
answering "where's my API key?" every weekSolutions · Customer support
Open the queue.It's already sorted.
Tore AI resolves the routine questions, takes safe actions in your product, and hands the rest to your team with the whole conversation. Anyone can take over any thread, at any moment.
Tore opens soon. Join the waitlist and we'll email you the day you can start.
app.tore.ai/beacon-data/queue
Example data Example: eight conversations arrived overnight. Tore sorts them before anyone opens the queue. Five are resolved by Tore AI: two by answering from the help center with the article cited, and three with safe actions such as resending a verification email. Three need the team: an urgent export problem handed to Sarah with a summary of what Dan needs, what Tore checked and a suggested next step; a Safari checkout bug sent to engineering as ticket 512; and a feature request drafted for Lena. Sarah takes over Dan's conversation and Tore AI steps back, keeping notes.
Your team gets the threadsthat need a person.
The repeat questions, the account chores and the who-are-you back-and-forth are handled before anyone opens the queue.
Requests resolved, not just answered
It takes safe actions in your product, like resending a verification email or a fresh reset link.
"I've passed this to the team, hang tight"No "which account are you?"
The widget knows the signed-in customer and their plan before the first reply.
three messages to find the right accountHandovers start with context
When it isn't confident, it hands over with the whole conversation instead of inventing an answer.
reading a 20-message thread from the topSorted, answered, handed over.And you can always step in.
One queue
Every conversation lands in one place, with an owner.
Email, the chat widget and Slack arrive in one queue. Your routing rules send each conversation to the right person, and response targets warn you before a promise is broken.
- Route by channel, product, tag, priority or keyword
- Response targets and business hours, with escalation before a breach
- A collision guard, so two people never answer the same customer
settings · routing
Example dataRouting rulesBeacon Data
iftag is billing→ Lena
ifkeyword "meeting", "urgent" · priority high→ Sarah · 30m
ifchannel is Slack · plan Enterprise→ Tom · 1h
Export stuck for an hour, board meeting at 10Dan · Pinecart · widget · 7:48
Response target: 24 of 30 minutes used
6 min left · Lena notified
Answers and actions
It answers with the source, and does the chore.
Tore AI knows who is asking and what plan they're on. It answers from your help center with the article linked, and when the fix is an action in your product, it takes it.
- Answers drafted from your help center, with the article cited
- Safe actions in your product: resend verification, send a fresh reset link
- Knows the signed-in customer, their plan and recent activity
- Adapts its tone to each customer
widget · Maya
Example dataMaya · 1:12I signed up an hour ago and never got the verification email.
signed in asMaya Chen· Northwind · Growth plan · joined today
Resent the verification email to maya@northwind.exampleaction ✓
Tore AI · 1:12Done, a fresh one is on its way. If it isn't there in five minutes, check your spam folder.
Help center › Account › Verification emails
Help center › Account › Verification emails
Resolved by Tore AIMaya rated it helpful
People stay in charge
Take over any thread. Correct it once.
When Tore AI isn't confident it hands over with the whole conversation. You can also take over any thread yourself, mid-reply, and if an answer was wrong, correct it so it gets it right next time.
- Hands over with the full conversation when it isn't sure
- Handoff rules decide when, and for whom, to offer a person
- One click to take over; the AI steps back and keeps notes
- Correct an answer and it learns from the correction
conversation · Priya
Example dataPriya · Tidewell · 10:20Can I delete records in bulk through the API?
Tore AI · draftingNot yet, records are deleted one at a time through…
Sarah took over. Tore AI stepped back and keeps notes.Sarah · 10:21Yes, since version 2.4. Use the bulk endpoint, here's the guide.
Sarah corrected Tore AI
Bulk delete exists since 2.4: POST /v1/records/bulk-delete.
Learned. I'll use this next time, and drafted an update to the API help article for you to approve.
Know what helped
See who did the work, and whether it helped.
Every resolved conversation is credited: resolved by the AI, AI-assisted, or by a person. Customers rate each conversation, so you know whether the answer helped, per agent and per product.
- Resolution attribution: AI resolved, AI-assisted, or a person
- Satisfaction ratings after each conversation
- Volume, response and resolution times, without a spreadsheet
insights · this week
Example dataWho resolved itBeacon App · 7 days
Tore AI61%
AI-assisted22%
Your team17%
Rated helpful4.6Tore AI · of 5
Rated helpful4.8Sarah · of 5
First reply2mmedian, all
Tune it
Resolve on its own how-to and account questionsSafe actions resend verification: onOffer a person always on Enterprise
1queue for email, the chat widget and Slack
3ways a resolution is credited: AI, AI-assisted, person
1click to take over any conversation
2kinds of help: cited answers and safe actions in your product
Keep exploring.
Let the routine answer itself.Keep the conversations that need you.
Connect your inbox and help center, and tomorrow's queue arrives sorted.