A help desk in the same product
One inbox for every conversation, with tickets, team inboxes and SLA tracking.
Compare · Tore vs Featurebase
Featurebase listens to your users.Tore also fixes what they hit.
Featurebase is a strong all-in-one: a help desk, an AI agent, feedback, a public roadmap and a changelog. Tore covers the support side too, then takes the bug behind a ticket to a fix for your engineer to approve.
Tore opens soon. Join the waitlist and we'll email you the day you can start.
Same bug, two ways · Northwind dashboards
Example dataWith Featurebasehelp desk + feedback + changelog
Sarah · Northwind · chatThe export button on my dashboard does nothing when I click it.
AI agentThanks, Sarah. I have logged this as a bug for our team.
AI agentYou will get an email when it ships.
Next step: an engineer picks up the issueoutside this thread
With Toresupport + engineering, one thread
Sarah · Northwind · chatThe export button on my dashboard does nothing when I click it.
Tore AIThanks, Sarah. I can see the failed click on our side. Looking into it now.
Root cause founddashboard/export.ts:41 · handler never bound
Fix written, tests pass+2 −1 · 14 tests
Pull request preppedwaiting for Alex, your engineer
Approved by Alex · Sarah told it is fixedsame thread
Where Featurebase is strong,and when to pick it instead.
Featurebase puts support and product feedback side by side. If your team wants one place to answer customers, collect requests and announce what shipped, it is a strong pick.
An AI agent for first answers
Fibi answers customers on the web, by email and in Slack, and can hand a bug to your team.
Feedback, roadmap and changelog
Collect and prioritise customer feedback, share a public roadmap and post updates to a changelog.
Linked to Linear
Feature requests and bugs can sync two ways with Linear, so product and engineering stay in step.
Pick Featurebase when
Feedback and the changelog matter most, and code fixes stay with your team.
- Collecting and prioritising feature requests is the core job.
- You want a public roadmap and changelog next to your help desk.
- Your users mostly ask for features, not report broken ones.
- Your engineers prefer to take bugs from Linear and fix them themselves.
Tore vs Featurebase,across the support to fix loop.
Both answer customers with AI and keep feedback close to support. The difference starts when a ticket turns out to be a bug in your code.
Tore
- Support inbox: yes
- In-app bug capture: yes
- Starts from your error stream: yes
- Investigates your code: yes
- Opens the pull request: yes
- Feedback board and roadmap: yes
- Tells the reporter it shipped: yes
Featurebase
- Support inbox: yes
- In-app bug capture: partly
- Starts from your error stream: no
- Investigates your code: no
- Opens the pull request: no
- Feedback board and roadmap: yes
- Tells the reporter it shipped: partly
| Step | Featurebase | Tore |
|---|---|---|
| Answers customers | Fibi answers on the web, by email and in Slack. | Answers from your help center with the article cited, across email, chat widget and Slack. |
| Hands over to a person | A help desk with team inboxes and SLA tracking. | Hands over with the full conversation when it is not confident. Anyone can take over at any moment. |
| Bug capturereplay, console, network | A "Report a bug" reply button can be set up in workflows. | Reports from the chat widget arrive with replay, console and network attached. Bug capture |
| Investigation in your code | Not part of it | Reads the repository you connect and finds the root cause, down to the file and line. |
| Fix and tests | Not part of it | Writes the fix and runs your tests. Your engineer can request changes in plain words. |
| Pull request for approval | Not part of it | Preps the pull request. By default it waits for your engineer's approval. |
| Customers told it is fixed | Users can get an email when a request ships. | Everyone who reported it is told automatically when the fix is live. |
| Model choice | The models behind Fibi are not named on its pages. | The right model for each job, from Claude, Codex, Gemini, Grok and more. You can set it per task. |
| Proactive errors | Not part of it | Errors from your error tracker are grouped by fingerprint and can open an investigation before anyone writes in. |
Based on Featurebase public pages (featurebase.app), checked 2026-10-30. Products change: if we have something wrong, tell us and we will correct it. For plans and pricing, see Tore pricing.
Desks answer but don't fix.Coding agents fix but never talk.
Most teams keep support conversations in one tool and the code in another, joined by a person copying between them. The ticket says the export broke; the code knows exactly which line did it.
Support desk
Talks to the customer
Featurebase, and help desks like it. Great at the conversation and the feedback, then the bug moves to the tracker.
- Answers and hands over
- Reads your code
- Writes the fix
Tore
One thread, both sides
The conversation, the investigation and the reply live together, so nothing is retyped.
- Answers and hands over
- Reads your code
- Writes the fix
Coding agent
Works in your code
AI engineers that start from an issue. Strong at the fix, but the customer never hears from them.
- Answers and hands over
- Reads your code
- Writes the fix
The engineering half
From the report to a fix, in your code.
Tore reads the repository you connect, finds the root cause down to the file and line, writes the fix and runs your tests. By default it waits for your engineer's approval.
- Root cause with the file, line and the reason
- A fix with your tests run, and a plain-words summary
- Your engineer can request changes in plain words
app.tore.ai/northwind/investigations
Example dataReport from SarahNorthwind · replay attached
NewRoot cause founddashboard/export.ts:41 · click handler never bound
Fix written, tests pass+2 −1 · 14 tests
Pull request preppedwaiting for Alex, your engineer
Questions people askbefore switching.
Is Featurebase better for product feedback?
If feedback, voting, a public roadmap and a changelog are the centre of what you need, Featurebase is built around exactly that, with a help desk alongside. Tore has a feedback board and roadmap too. Where it differs is what happens when the ticket is a bug.
Featurebase syncs with Linear. Is that not enough?
It keeps support and engineering in step, which helps. An engineer still has to reproduce the bug, find the cause and write the fix. Tore does those steps, and by default waits for your engineer to approve the change.
Does Tore change our code without asking?
By default it waits for your engineer's approval. Your engineer can request changes in plain words, and Tore revises the fix and re-runs the tests. You set how much it does on its own, per repository, in AI controls.
Which AI models does Tore use?
The right model for each job: a fast model for quick answers, deep reasoning for root causes, a coding model for fixes. You can let Tore choose or set it per task. During early access, you can also bring your own AI keys.
How does the price compare?
Plans, what is included and how the AI is billed are on the pricing page.
Keep comparing.
Hear the request.Fix the bug too.
Tore answers your customers, keeps their feedback, and takes the bugs behind their tickets all the way to a fix for your engineer to approve.