Know if the answer helped
A quick rating when a conversation closes, in the widget, the portal or by email.
assuming "closed" meant "happy"Support · Satisfaction and surveys
Find out if it helped.Then ask anything else.
A rating after each conversation, tied to the person or AI that answered and the product it was about. And standalone surveys, with a public page anyone can answer.
Tore opens soon. Join the waitlist and we'll email you the day you can start.
app.tore.ai/northwind/satisfaction
Example data Example: in the chat widget, Tore AI resolves Maya's question and asks how it did. Maya gives five stars and writes "Fast, and it actually fixed it." The rating appears at the top of Northwind's satisfaction board, attributed to Tore AI and Northwind Web. A minute later Tom gives an AI answer two stars; the row is flagged and Dan takes the follow-up himself.
Every number has a story.Every survey has a home.
Ratings attach to the conversation, the agent and the product. Bigger questions go out as surveys, from the same place.
See the AI's score too
Ratings split by who answered: Tore AI, a person helped by it, or a person alone.
one blended score nobody could act onPer agent, per product
Every score is tied back to the person and the product, so you know where to look.
a monthly average with no names attachedSurveys without another tool
Ask your customers anything, in the widget, by email or on a public page.
a separate survey app and a CSV to mergeAsk at the right moment.Read it in the right place.
After each conversation
Choose the scale, the moment and the channel.
Ask with a thumbs up or down, a 1 to 5 rating, or a 0 to 10 recommendation score. Ask when a conversation resolves, when Tore AI answers on its own, after the first reply, or only when you send it.
- Three scales: thumbs, 1 to 5, or 0 to 10
- Four moments, including right after an AI answer
- Widget, customer portal or email, with an optional delay
settings · satisfaction
Example dataScale
Thumbs1 to 50 to 10
Ask when
a conversation resolvesTore AI answers on its ownafter the first replyI send it
Channels
Chat widget
Customer portal
Email
Wait before asking10 minutes
Tied to the work
Every rating points back to a conversation.
Scores break down by agent, by product and by who resolved it, Tore AI or a person. Open any rating and you're in the conversation it came from.
- By agent, including Tore AI as its own row
- By product, for every product on the account
- One click from a score to the conversation behind it
satisfaction · by agent
Example dataLast 30 daysNorthwind Web
| Answered by | Score | Ratings | |
|---|---|---|---|
| Tore AI | 4.5 | 512 | |
 Lena · AI-assisted | 4.8 | 141 | |
 Dan | 4.6 | 118 | |
 Alex | 4.2 | 64 |
Alex · 2 stars · "Took three emails to get a straight answer" → open conversation
Standalone surveys
Ask your customers anything.
Write a question, pick the answer type and choose where it shows: in the widget, by email or as a link. Aim it at an audience, schedule a start and end, and pause it whenever you like.
- Free text, a rating scale or multiple choice
- Shown in the widget, sent by email, or shared as a link
- Scheduled start and end, per product
surveys · new
Example dataAnswer type
TextRatingMultiple choice
QuestionWhat should we build next for Northwind Mobile?
Offline modeWidgets on the home screenShared folders
Show it
In the widgetBy emailAs a linkNov 3 to Nov 17
State draft→runningpausedclosed
Public answer pages
A link anyone can answer.
Every survey can have its own public page. Share the link anywhere; people answer without signing in, and the answers land next to everything else you know about your customers.
- No login needed to answer
- Anonymous answers counted once per visitor
- Answers tied to the contact when you know who they are
public survey page
Example dataNNorthwind Mobile
What should we build next?
One question, ten seconds. No account needed.
Offline modeWidgets on the home screenShared folders
Your answer goes to the Northwind team.Send answer
Answer recorded · survey results updated
Tune it
Ask after Tore AI answers onScale 1 to 5Channels widget and portal
3rating scales: thumbs, 1 to 5, or 0 to 10
4moments to ask, including after an AI answer
3survey answer types: text, rating, multiple choice
0logins needed to answer a public survey
Keep exploring.
Stop guessingwhether it helped.
Turn on ratings in a minute. The next conversation that closes tells you how it went, and who to thank.