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Self-serve · Customer portal

Their requests,with real status.

A signed-in space where each customer sees what they reported and what happened to it, beside your roadmap, changelog and help center. They sign in by emailed link, so there is no password to forget.

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portal.northwind.app/my-requests
Example data

Stop answering "any update?"Let them look.

Every customer gets one place to see what they asked for and where it stands, without writing in to ask.

They check progress themselves

"My requests" shows the real status of everything they reported, so they check instead of emailing to ask.

"just following up on my ticket"

No password to forget

Customers sign in with a link sent to their email. Nothing to set up, nothing to reset.

"I forgot my portal password"

One place for everything

Their requests sit beside your roadmap, changelog and help center, in the same signed-in space.

five links in a welcome email

It looks like your product

The portal runs on your own domain, in your brand, so customers never leave your world.

a portal with someone else's logo

Everything they reported,and what happened to it.

My requests

Real status, not silence.

Every conversation, bug report and request a customer has sent shows up in one list, with the status your team actually sees. When a bug moves from investigating to fixed, the portal moves with it, and the customer is told.

  • Status comes from the real work, not a manual update
  • Bug reports keep the replay, console and network they were filed with
  • Reporters hear back automatically when their fix is live
See the widget's bug tools
My requests · REQ-2291
Example data
Weekly report shows no rows · Tom B.bug report
  1. Reported from the chat widgetMon 09:18pinned elementlast 30 s replayconsolenetwork
  2. Investigating: linked to a known issueMon 09:19
  3. Fix approved by the Northwind teamMon 11:48
  4. Fixed in release 4.18.1 · you were emailedMon 12:05

Emailed link

Sign in without a password.

Customers type their email and get a link. One tap and they are in, looking at their own requests. They choose which updates reach their inbox, so nobody gets emails they did not want.

  • Sign in by emailed link, no password to forget
  • Each customer only ever sees their own requests
  • Notification preferences they control themselves
portal.northwind.app/sign-in
Illustration
Your email
tom@acmecorp.com
Email me a sign-in link
Link sent. Check your inbox.
Email me when
My request changes status
A feature I voted for ships
Weekly changelog digest

One portal

Roadmap, changelog and help center, right there.

The same signed-in space carries your public roadmap, your changelog and your help center. A customer who voted for a feature can watch it move to planned, then read the changelog entry when it ships.

  • Their feature votes and the roadmap they feed, side by side
  • Changelog entries for what shipped
  • Help center articles one click away
See feature requests
portal.northwind.app
Example data
My requestsFeature votesRoadmapChangelogHelp center
Bulk export to CSVyou voted · 42 votes
planned
Roadmap · NextBulk export, Okta sign-in, dark mode
3 items
Changelog · 4.18.1Weekly reports load again
new
Help centerExport limits · Scheduled exports
18 articles

Your brand

On your domain, in your colours.

The portal, help center and status page can all run on your own domain, with your logo and colours. Customers see your product from the sign-in email to the last update.

  • Your own domain for portal, help center and status page
  • Your logo and colours on every screen and email
  • A portal per product when you run more than one
Running portals for clients?
portal.northwind.app
Illustration
NNorthwind supportyour logo · your colours
My requests3 open
Statusall systems normal
Help centerhelp.northwind.app
portal.northwind.appstatus.northwind.appper product
0passwords to remember: customers sign in by emailed link
4things in one portal: requests, roadmap, changelog, help center
1 listof everything a customer reported, with real status
Your domainfor the portal, help center and status page

Tore's own support portal, with help center, changelog, roadmap, status and API docs, runs on Tore.

Keep exploring.

Self-serveHelp centerAnswers customers find on their own, inside the same portal.See how → Product feedbackProduct roadmapFed by the same votes customers cast in the portal.See how → Self-serveStatus pageOne place to say what's wrong, linked from the portal.See how →

Give every customera window into their requests.

Turn on the portal and the "any update?" emails turn into a link they can check themselves.

You're on the list. We'll email you the day you can start.

Get early access when Tore opens. No spam.