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Support · Email

Your support address,properly handled.

Point your address at Tore. Every reply threads, goes out from your own domain, and lands in the right product's queue with an answer already drafted.

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app.tore.ai/beacon-data/inbox/email
Example data

Example: Maya at Harbor and Co emails support@beaconapp.com about single sign-on and attaches a screenshot. Tore receives it, sorts it into the Beacon App queue, scans the attachment, and Tore AI drafts a reply citing the help center article on single sign-on. Lena reviews and sends it from support@beaconapp.com with the Beacon App signature. Maya replies from her phone with a changed subject line, and the reply threads into the same conversation.

Stop babysittingthe support mailbox.

Your address stays yours. Tore does the sorting, threading and housekeeping behind it.

Replies land on the right thread

However the customer replies, from a phone or with a new subject, it joins the conversation it belongs to.

Searching for the old email to reply to

Customers only see your address

Replies go out from your own domain, with a verified sender per product. The address behind it is never exposed.

A vendor address showing up in replies

Mail arrives already sorted

Each message lands in the right product's queue, so routing and response targets apply before anyone reads it.

One shared mailbox everybody skims

Bounces get dealt with

Bounces and complaints are handled rather than silently swallowed, so your sending reputation survives.

Replies quietly never arriving

Everything behind the address,done properly.

Forwarding

Point your address at Tore. Keep your name on it.

Forward the support address you already have. Each product gets its own address, its own verified sender and its own queue, so a question about one app never lands in another's pile.

  • Send from your own domain, verified per product
  • A signature per product, so every reply sounds like the right team
  • Mail sorted into the product's queue on arrival
settings · email addresses
Example data
Forwarded addresses
support@beaconapp.com→Beacon App queueverified
help@beaconapi.dev→Beacon API queueverified
hello@beaconmobile.app→Beacon Mobile queueverified
Signature · Beacon App
added to replies from support@beaconapp.com{agent first name} · Beacon App support
beaconapp.com/help

Threading

However they reply, it threads.

Customers reply from their phone, change the subject, or answer a week later. Tore matches every reply back to the conversation it belongs to, so the whole story sits in one place.

  • Replies thread back automatically, whatever the subject line says
  • Attachments stored and scanned, not left sitting in a mailbox
  • Email, widget and Slack conversations share one queue
conversation · Harbor & Co
Example data
SSO for our team?Maya · desktop · Mon 09:12
sso question (follow up)Maya · phone · Mon 09:21 · subject changedmatched to this conversation
Re: SSO for our team?Maya · desktop · Fri 16:40 · okta-error.pngokta-error.png · scanned, clean
1 conversation · 3 emailsBeacon App

AI drafts

An answer drafted, with the source.

Tore AI drafts the reply from your help center and cites the article it used. Send it, edit it, or take the thread over: the AI steps back and keeps notes. When it isn't confident, it hands over with the full conversation instead of guessing.

  • Drafts from your own help center, with the article cited
  • Take over any conversation at any moment
  • Correct an answer and Tore learns from it
draft · Northwind
Example data
Tom · email · 14:02Can I move our workspace to a new owner? Our admin is leaving.
Tore AI · draft for review

Yes. The current owner opens Settings, then Members, and chooses Transfer ownership. The new owner gets an email to accept.

Help center · Transfer workspace ownership
SendEditTake over
Hana took over · Tore AI stepped back and left notes14:03

Deliverability

Bounces and complaints, handled.

A reply that never arrived is worse than a slow one. Tore notices bounces and complaints, tells the person who owns the conversation, and keeps your sending reputation intact.

  • Bounces flagged on the conversation, not lost in a log
  • Complaints handled so one unhappy inbox doesn't hurt the rest
  • Customers only ever see your address
email · delivery events
Example data
Delivered · maya@harbor.coreply from support@beaconapp.com09:14
Bounced · tom@northwnd.coaddress looks mistyped · Hana told on the conversation14:06
Complaint · newsletter replysender paused for this contact15:30
Attachment scanned · invoice-copy.pdfstored with the conversation15:41

Tune it

Email replies AI drafts, a person sendsHand to a person when not confidentAnswer sources help center, per product
All AI controls →
1verified sender per product, from your own domain
1conversation per thread, however the customer replies
0addresses shown to customers besides your own
1 clickto take over a draft or a whole conversation

Keep exploring.

SupportShared inboxEmail, widget and Slack in one queue.See how → SupportChat widgetSupport inside your product, looking like you.See how → SupportRouting and response targetsThe right person, inside the time you promised.See how →

Forward your address.Keep your name on it.

Point your support address at Tore and the next reply goes out threaded, from your own domain.

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