Nobody asks who they are
The widget knows the signed-in customer, their plan and the product they're using.
"What email is your account under?"Support · Chat widget
Support inside your product.It knows who's asking.
One script tag puts Tore in your app. It knows the signed-in customer and their plan, answers with the source, takes bug reports with the evidence attached, and brings in a person when it should.
Tore opens soon. Join the waitlist and we'll email you the day you can start.
app.beaconanalytics.com/revenue
Example data Example: Beacon Analytics, a fictional product, with the Tore chat widget open. The widget knows the customer is Priya on the Growth plan. First she asks how to compare this quarter with last; typing dots appear only once a reply is coming, and Tore AI answers with a link to the help center article. Then she reports a bug: she pins the revenue chart, adds a screenshot and the last 30 seconds of replay, and the console, network and browser details attach automatically; the report is sent. Finally she asks to talk to a person, and Lena joins with the whole conversation in front of her.
No more twenty questionsbefore the actual answer.
The widget arrives knowing who the customer is, and leaves your team with everything they need.
Answers they can check
Tore AI answers from your help center and links the article it used.
Pasting the same help link forty times a dayBug reports arrive reproduced
Pin, screenshot, recording and the last 30 seconds, with console and network attached.
"Which browser were you on?"Looks like your product
Your colors, your logo, your wording, set per product. One script tag to install.
A generic chat bubble bolted onEverything a customer needs,in one corner of your app.
Knows the customer
One script tag. It already knows them.
Drop the widget in and tell it who's signed in. Every conversation arrives with the customer, their plan, the product and what they were just doing, so nobody opens with "what account are you on?"
- Drops in with one script tag
- Knows the signed-in customer and the product they are using
- Plan and recent activity beside every conversation
beacon-app · layout.tsx
Illustration// after sign-in
Tore.identify({
id: "usr_8121",
email: "priya@northwind.io",
plan: "growth",
product: "beacon-analytics"
})
Tore.identify({
id: "usr_8121",
email: "priya@northwind.io",
plan: "growth",
product: "beacon-analytics"
})
Priya R. · Northwindsigned in · opened the widget on /revenue
PlanGrowth
ProductBeacon Analytics
Last actionChanged date range
Open reportsNone
Bug capture tools
The widget opens straight into a bug report.
When something breaks, your customer reports it right where it happened. They point at it, mark it up or record it, and the technical evidence attaches itself. Nothing to install.
- Pin the broken element, so you know exactly which control failed
- Screenshot with markup, one-click screen recording
- The last 30 seconds of replay, plus console, network and browser
widget · report a bug
IllustrationPin elementClick the control that broke
Screenshot + markupCircle the problem themselves
Screen recordingOne click, in the page
Last 30 secondsWhat happened before they clicked
Console, network, browser and OSAttached automatically, with secrets stripped
Answers and people
Honest answers, and a person when it matters.
Tore AI answers from your help center and shows the source. The typing dots only appear when a reply is really coming. When it isn't confident, it says so and brings in your team with the whole conversation, and anyone on your team can take over at any moment.
- Answers cite the help center article they came from
- No fake typing, ever
- Hands over with full context instead of guessing
conversation · Northwind
Example dataCan you merge two of our workspaces into one?
I'm not confident about merging workspaces, so I won't guess. I've asked the Beacon team to pick this up.
Handed to a person · full conversation attached
Tom took over
Hi Priya, yes, we can do that for you. Which workspace should keep the name?
Your look, per product
Each product's widget looks like that product.
Set colors, logo and wording for each product you run. When something is already known to be broken, the widget says so up front, so customers hear "we know, a fix is coming" instead of being asked for details.
- Your colors, your logo, your wording
- A theme for every product, from one account
- Known issues shown to customers straight away
settings · widget themes
Example dataBeacon App
"Ask the Beacon team"
Beacon API
"Developer help"
Beacon Mobile
"Need a hand?"
We know weekly revenue charts can go blank for this quarter. A fix is on the way.known issue · shown in the Beacon App widget
Tune it
Offer a person when not confidentBug tools shown pin, screenshot, recordingKnown-issue notice on
1script tag to put the widget in your app
4capture tools: pin, screenshot markup, recording, replay
30 sof replay from before the customer pressed report
1theme per product: your colors, logo and wording
Keep exploring.
Put support in your product.Skip the twenty questions.
One script tag, your branding, and a widget that already knows who's asking.