A shortcut per answer
Type a slash and a few letters. The reply arrives without leaving the keyboard.
copying from a doc in another tabSupport · Saved replies
Write it once.Send the right one every time.
Your team's best answers on a shortcut, yours or shared, scoped to the product they're about. Tore AI puts the one that fits at the top, and you still read it before it goes.
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Example data Example: Tom from the support team answers Lena, who can't sign in on a new phone. He types slash 2f, and the shortcut list opens with reset-2fa at the top, suggested by Tore AI for this question. Only Northwind Mobile replies are listed, because the conversation is about Northwind Mobile. He inserts it, adds "Hi Lena" himself, and sends it.
Stop typing the same paragraph.Stop sending the wrong one.
The answer your team already wrote, one keystroke away, filed where everyone can find it and locked to the product it's about.
Drafts stay yours
Keep personal replies to yourself, and share the ones that have become the team's standard.
everyone's own version of the same answerThe right product's answer
Scope a reply to one product, and it only shows up in that product's conversations.
sending one app's steps to another app's customerThe fitting one comes first
Tore AI reads the question and puts the matching reply at the top of the list.
scrolling forty replies to find oneFast to send.Hard to get wrong.
Shortcuts
A slash, a few letters, done.
Every saved reply has its own shortcut. Type a slash in any reply box, narrow the list as you type, and insert with Enter. You can edit it before it sends.
- One shortcut per reply, chosen by you
- The list filters as you type, keyboard only
- Inserted text stays editable until you press send
reply · shortcut
Example data/expthen⏎
/export-limitExports over 1,000 rowsshared/export-csvExporting to a spreadsheetshared/export-schedScheduling a weekly exportmineExports now include every row. If yours stopped at 1,000, run it again and the full file will download…
Personal or shared
Your drafts and the team's standard, kept apart.
A personal reply belongs to the person who wrote it. A shared reply belongs to the team, so everyone sends the same wording. File both by category instead of one long list.
- Personal replies are visible only to you
- Shared replies are the team's, for everyone to use
- Categories keep a large library easy to browse
settings · saved replies
Example data
Mine
/2fa-whyT/sso-setupT/beta-inviteTTeam
/reset-2fasecurity/export-limitexports/sso-setupsecurityTom shared /sso-setup with the team, filed under Security
Per product
The wrong product's answer can't go out.
Scope a reply to a single product and it only appears in that product's conversations. Two products can each keep a reply on the same shortcut, with their own wording.
- Scope a reply to one product, or leave it for all
- The list only offers replies for the product in front of you
- Works with every product under one Tore account
/plans · two products
Example dataSame shortcut, two answers/plans
Maya asks about plansNorthwind Web/plansWeb has three plans, billed per seat…Northwind Mobile's /plans not offered here
Hana asks about plansNorthwind Mobile/plansMobile is free, with one paid add-on…Northwind Web's /plans not offered here
Suggested by Tore AI
The one that fits, at the top.
Tore AI reads the customer's question and suggests the saved reply that answers it, with the reason. You insert it, edit it or wave it off, and a person still presses send.
- Suggestions come only from replies scoped to that product
- Each one shows why it was picked
- "Not this one" tells it, so the next suggestion is better
conversation · Priya
Example dataPriya · Northwind Web · widgetMy export only has 1,000 rows but my report has way more. Am I doing something wrong?
Suggested saved reply
/export-limitExports now include every row. If yours stopped at 1,000, run it again…
matches: export, 1,000 rowsNorthwind Web · shared
InsertEdit firstNot this one
Sarah inserted it, added a line about the CSV header, and sent it.Tune it
Suggest saved replies onSuggest from shared and mineCopilot drafts while you type on
1keystroke, a slash, opens your saved replies
2scopes per reply: yours, or the team's
1product per reply, or every product at once
0replies from another product offered in a conversation
Keep exploring.
Your best answer,one keystroke away.
Save the reply you wrote this morning. Tomorrow the whole team has it, on the right product.