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Stop typing the same paragraph
The answer your team has already written, keyed to a shortcut and filed where somebody else can find it. Personal drafts stay yours, shared ones belong to the team, and each can be scoped to a single product so the wrong wording never reaches the wrong customer.
What it does
- A shortcut per reply, so it arrives without leaving the keyboard
- Personal or shared, because a rough draft and a team standard are not the same thing
- Filed by category rather than dumped in one list
- Scoped per product, so a reply about one app cannot go out about another
- The ones you send most are the ones worth turning into a help article
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