Shown, not explained
Show customers where things are instead of explaining. Each step points at the real control on screen.
"click the gear, then the third tab…"Self-serve · Guided walkthroughs
Show them where it is,instead of explaining.
Step-by-step guides that run inside your product and point at the real thing on screen. Launch one from a conversation or the help center, and see where people stop.
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app.northwind.app/overview
Example data Overview
Last 30 daysActive users2,418
Reports run9,302
Exports611
Reports
WeeklyExportReportOwnerUpdated
Weekly revenue summaryLenatoday
Churn by planDanMon
Exports by teamPriyaFri
Export "Weekly revenue summary"
Download nowSchedule weeklySave schedule
Northwind supportTore AI
Where do I set up a weekly export?
It's in Reports. I can show you right here, it takes four steps.
Show me
Show me
Weekly export scheduled · walkthrough complete
Stop writing directions.Point at the button.
The answer to "where do I find that?" becomes a walkthrough on the real screen, not a paragraph they have to translate.
Launched where they ask
Start a walkthrough from a conversation or from a help center article, at the moment someone is stuck.
pasting a link to a long articleSteps that don't break
Steps are built from stable parts of your product rather than brittle guesses, so a restyle doesn't strand them.
screenshots that go stale every releaseSee where people stop
Every walkthrough is tracked, so you can see which step people fall out at and fix that screen.
guessing why set-up stallsFrom the questionto the right button.
Real screens
Every step points at the real thing.
A walkthrough is a short list of steps, each anchored to an actual control in your product. Steps attach to stable parts of the page, not to pixel positions, so they keep pointing at the right place as the design moves on.
- Steps that point at the real thing on screen
- Anchored to stable components, not brittle guesses
- A short title and one line of help per step
Walkthroughs · Schedule an export
Example dataNorthwind Analytics · 4 stepsanchored
1
Open Reports
foundnav · reports2
Press Export
foundreports · export button3
Choose Schedule weekly
foundexport panel · schedule4
Save the schedule
foundexport panel · saveLaunch it anywhere
Straight from the answer.
When a customer asks where something is, the reply can carry a walkthrough instead of directions. Help center articles can carry one too, so a reader goes from "how" to doing it in one click.
- Launched from a conversation in the chat widget
- Launched from any help center article
- Runs inside your product, where the customer already is
Chat widget · Help center
Example dataHow do I invite my team?
From Settings, then Members. Want me to show you?
Show me
Show me
or from an article
Help center · AccountInvite teammates
Admins can invite people by email and choose their role.
Show me in the appTracked
See the step where people stop.
Each walkthrough records how far people get. When most of them stop at the same step, that screen is the problem, and now you know which one.
- Starts, completions and the step each person stopped at
- Per walkthrough and per product
- Fix the screen, then watch the drop-off change
Walkthroughs · Schedule an export · last 30 days
Example datapeople reaching each stepof 240 started
1 · Open Reports240
2 · Press Export221
3 · Schedule weekly130
4 · Save121
Most people stop at step 3. The schedule option may be hard to spot.
2places to launch one: a conversation or a help center article
1 clickfrom "show me" to the first step, inside your product
Every stepanchored to a real control on screen
Per steptracking of where people stop
Keep exploring.
Next time they ask where,show them.
Build your first walkthrough from the screens you already have, and launch it from the next conversation that needs it.