Omnichannel ticketing
Tickets and automated workflows across email and messaging, including WhatsApp, Messenger, Instagram and Line.
Compare · Tore vs Freshdesk
Freshdesk runs the queue.Tore also clears the bug behind it.
Freshdesk is a familiar, proven help desk with omnichannel ticketing and Freddy AI agents. Tore runs the queue and AI answers too, then takes the bug behind a ticket to a fix for your engineer to approve.
Tore opens soon. Join the waitlist and we'll email you the day you can start.
Same bug, two ways · Beacon Data booking
Example dataWith Freshdeskhelp desk + Freddy AI
Lena · Beacon Data · emailThe booking calendar shows every slot one hour late for me.
AI agentThanks, Lena. I have created a ticket and an agent will follow up.
Tom · SupportThanks Lena. I have raised this with engineering in Jira.
Next step: an engineer reproduces itoutside this thread
With Toresupport + engineering, one thread
Lena · Beacon Data · emailThe booking calendar shows every slot one hour late for me.
Tore AIThanks, Lena. I can see the shifted times on our side. Looking into it now.
Root cause foundbooking/slots.ts:57 · time zone applied twice
Fix written, tests pass+3 −3 · 31 tests
Pull request preppedwaiting for Alex, your engineer
Approved by Alex · Lena told it is fixedsame thread
Where Freshdesk is strong,and when to pick it instead.
Freshdesk is a well-known help desk with AI built in and a wide set of integrations. If you want a classic support queue that your team already knows, it is a sound pick.
Freddy AI agents
AI agents that understand customer intent and take action to resolve, including email AI agents.
A copilot for your team
Freddy copilot helps agents prioritise work, recommends next steps and helps them resolve faster.
Connects to your stack
Integrations with Jira, Salesforce, HubSpot, Slack and Microsoft Teams, and an MCP server for your AI tools.
Pick Freshdesk when
You want a classic help desk, and engineering already has its own way to take bugs.
- Your team already knows Freshdesk and its workflows.
- You need WhatsApp, Instagram or Line in the same queue.
- Your CRM and sales tools need to sit next to support.
- Engineering takes bugs from Jira and fixes them their own way.
Tore vs Freshdesk,across the support to fix loop.
Both run a shared queue and answer with AI. The difference starts when the ticket turns out to be a bug in your code.
Tore
- Support inbox: yes
- In-app bug capture: yes
- Starts from your error stream: yes
- Investigates your code: yes
- Opens the pull request: yes
- Feedback board and roadmap: yes
- Tells the reporter it shipped: yes
Freshdesk
- Support inbox: yes
- In-app bug capture: no
- Starts from your error stream: no
- Investigates your code: no
- Opens the pull request: no
- Feedback board and roadmap: no
- Tells the reporter it shipped: no
| Step | Freshdesk | Tore |
|---|---|---|
| Answers customers | Freddy AI agents resolve across email and messaging. | Answers from your help center with the article cited, across email, chat widget and Slack. |
| Hands over to a person | Omnichannel ticketing for your team, with Freddy copilot. | Hands over with the full conversation when it is not confident. Anyone can take over at any moment. |
| Bug capturereplay, console, network | Not part of it | Reports from the chat widget arrive with replay, console and network attached. Bug capture |
| Investigation in your code | Not part of it | Reads the repository you connect and finds the root cause, down to the file and line. |
| Fix and tests | Not part of it | Writes the fix and runs your tests. Your engineer can request changes in plain words. |
| Pull request for approval | Not part of it | Preps the pull request. By default it waits for your engineer's approval. |
| Customers told it is fixed | Not part of it | Everyone who reported it is told automatically when the fix is live. |
| Model choice | Runs on Freddy AI. | The right model for each job, from Claude, Codex, Gemini, Grok and more. You can set it per task. |
| Proactive errors | Not part of it | Errors from your error tracker are grouped by fingerprint and can open an investigation before anyone writes in. |
Based on Freshdesk public pages (freshworks.com), checked 2026-10-30. Products change: if we have something wrong, tell us and we will correct it. For plans and pricing, see Tore pricing.
Desks answer but don't fix.Coding agents fix but never talk.
Most teams keep support conversations in one tool and the code in another, joined by a person copying between them. The ticket says the calendar is wrong; the code knows exactly which line did it.
Support desk
Talks to the customer
Freshdesk, and help desks like it. Great at running the queue, then the bug leaves the ticket.
- Answers and hands over
- Reads your code
- Writes the fix
Tore
One thread, both sides
The conversation, the investigation and the reply live together, so nothing is retyped.
- Answers and hands over
- Reads your code
- Writes the fix
Coding agent
Works in your code
AI engineers that start from an issue. Strong at the fix, but the customer never hears from them.
- Answers and hands over
- Reads your code
- Writes the fix
The evidence comes with it
No more asking for a screenshot.
When a customer reports a bug from the chat widget, Tore attaches what your engineer needs: the replay, the console and the network calls, with secrets stripped before upload.
- Pin an element, mark up a screenshot or record the screen
- The last 30 seconds of the session, replayed
- Repeat reports grouped into one ticket
app.tore.ai/beacon-data/reports
Example dataLena reported a bugchat widget · booking page
NewSession replay attachedlast 30 seconds before the report
Console and network attachedGET /slots · 200 · times shifted · secrets stripped
Investigation openedsimilar reports grouped into this ticket
Questions people askbefore switching.
Is Freshdesk better for a large support team?
For a team that wants a familiar queue, many messaging channels and CRM links, Freshdesk is a proven choice. Tore runs the shared queue and AI answers too. Where it differs is what happens when the ticket turns out to be a bug.
Freshdesk links to Jira. Is that not enough?
It moves the ticket to engineering, which helps. An engineer still has to reproduce the bug, find the cause and write the fix, and someone has to tell the customer. Tore does those steps, and by default waits for your engineer to approve the change.
Does Tore change our code without asking?
By default it waits for your engineer's approval. Your engineer can request changes in plain words, and Tore revises the fix and re-runs the tests. You set how much it does on its own, per repository, in AI controls.
Which AI models does Tore use?
The right model for each job: a fast model for quick answers, deep reasoning for root causes, a coding model for fixes. You can let Tore choose or set it per task. During early access, you can also bring your own AI keys.
How does the price compare?
Plans, what is included and how the AI is billed are on the pricing page.
Keep comparing.
Run the queue.Fix the bug too.
Tore answers your customers and takes the bugs behind their tickets all the way to a fix for your engineer to approve.