Every channel, voice included
Messaging, live chat, email, web, mobile and social, plus voice with AI that helps resolve calls.
Compare · Tore vs Zendesk
Zendesk runs the help desk.Tore also fixes the bug.
Zendesk is a mature help desk with AI agents built in, and a proven choice for big support teams. Tore answers too, then takes the bugs behind the tickets to a fix for your engineer to approve.
Tore opens soon. Join the waitlist and we'll email you the day you can start.
Same bug, two ways · Acme Corp team settings
Example dataWith Zendeskhelp desk + AI agent
Hana · Acme Corp · emailThe invite link says it has expired, even when my new teammate clicks it straight away.
AI agentSorry about that, Hana. I have opened a ticket and a support agent will pick it up.
Tom · SupportThanks Hana. I have passed this to our engineers and will update you.
Next step: engineering looks into itoutside this ticket
With Toresupport + engineering, one thread
Hana · Acme Corp · emailThe invite link says it has expired, even when my new teammate clicks it straight away.
Tore AIThanks, Hana. I can see the error on our side. Looking into it now.
Root cause foundinvites/token.ts:41 · expiry set in seconds
Fix written, tests pass+2 −2 · 31 tests
Pull request preppedwaiting for Alex, your engineer
Approved by Alex · Hana told it is fixedsame thread
Where Zendesk is strong,and when to pick it instead.
Zendesk is one of the most established help desks there is. For a large support team that wants every channel, deep workflows and a huge app marketplace, it is a strong pick.
AI agents and Copilot
AI agents handle multi-step requests and take action across your systems. Copilot gives human agents context and next steps.
A very large marketplace
More than 1,800 apps, partners and integrations, so it fits into almost any stack.
Workflows, analytics and QA
Customizable workflows and automation, AI-powered analytics, and automatic scoring of both human and AI agents.
Pick Zendesk when
You want a classic help desk, and engineering already has its own way to take bugs.
- You run a large support team with many channels, including the phone.
- You rely on deep workflows, routing rules and marketplace apps.
- You want quality scoring across human and AI agents in one place.
- Bugs already flow to engineering in a way your team is happy with.
Tore vs Zendesk,across the support to fix loop.
Both run a shared support queue with AI. The difference starts when the ticket turns out to be a bug.
Tore
- Support inbox: yes
- In-app bug capture: yes
- Starts from your error stream: yes
- Investigates your code: yes
- Opens the pull request: yes
- Feedback board and roadmap: yes
- Tells the reporter it shipped: yes
Zendesk
- Support inbox: yes
- In-app bug capture: no
- Starts from your error stream: no
- Investigates your code: no
- Opens the pull request: no
- Feedback board and roadmap: no
- Tells the reporter it shipped: no
| Step | Zendesk | Tore |
|---|---|---|
| Answers customers | AI agents resolve requests across messaging, email, social and voice. | Answers from your help center with the article cited, across email, chat widget and Slack. |
| Hands over to a person | Human agents work the same tickets, with Copilot alongside. | Hands over with the full conversation when it is not confident. Anyone can take over at any moment. |
| Bug capturereplay, console, network | Not part of it | Reports from the chat widget arrive with replay, console and network attached. Bug capture |
| Investigation in your code | Not part of it | Reads the repository you connect and finds the root cause, down to the file and line. |
| Fix and tests | Not part of it | Writes the fix and runs your tests. Your engineer can request changes in plain words. |
| Pull request for approval | Not part of it | Preps the pull request. By default it waits for your engineer's approval. |
| Customers told it is fixed | An agent follows up | Everyone who reported it is told automatically when the fix is live. |
| Model choice | Runs on OpenAI and other hosted models. | The right model for each job, from Claude, Codex, Gemini, Grok and more. You can set it per task. |
| Proactive errors | Not part of it | Errors from your error tracker are grouped by fingerprint and can open an investigation before anyone writes in. |
| Switching | Your ticket history lives here today. | Import your Zendesk conversation history into the shared inbox. |
Based on Zendesk public pages (zendesk.com), checked 2026-10-30. Products change: if we have something wrong, tell us and we will correct it. For plans and pricing, see Tore pricing.
Desks answer but don't fix.Coding agents fix but never talk.
Most teams keep support tickets in one tool and the code in another, joined by a person copying between them. The ticket says the invite broke; the code knows exactly which line did it.
Support desk
Talks to the customer
Zendesk, and help desks like it. Great at running the queue, then the bug leaves the ticket.
- Answers and hands over
- Reads your code
- Writes the fix
Tore
One thread, both sides
The conversation, the investigation and the reply live together, so nothing is retyped.
- Answers and hands over
- Reads your code
- Writes the fix
Coding agent
Works in your code
AI engineers that start from an issue. Strong at the fix, but the customer never hears from them.
- Answers and hands over
- Reads your code
- Writes the fix
Switching from Zendesk
Bring your history with you.
Connect your Zendesk account and your past conversations land in Tore's shared inbox, ready to search. Your team picks up where it left off.
- Conversation history imported, so past context is not lost
- Email and the chat widget in one shared queue from day one
- Answers come from your help center, with the article cited
app.tore.ai/acme/import
Example dataZendeskacme.zendesk.com · connected
ConnectedImporting conversation history5,140 threads
History is in your shared inbox5,140 threads · ready to search
Tore AI is answering from your help centerhands over when it is not confident
Questions people askbefore switching.
Is Zendesk better for a large support team?
For a big team that leans on many channels, the phone, deep workflows and marketplace apps, Zendesk is a mature and proven choice. Tore runs the shared queue and AI answers too. Where it differs is what happens when the ticket turns out to be a bug.
Can I move my Zendesk history to Tore?
Yes. Connect your Zendesk account and your conversation history is imported into the shared inbox, so past context comes with you.
Does Tore change our code without asking?
By default it waits for your engineer's approval. Your engineer can request changes in plain words, and Tore revises the fix and re-runs the tests. You set how much it does on its own, per repository, in AI controls.
Which AI models does Tore use?
The right model for each job: a fast model for quick answers, deep reasoning for root causes, a coding model for fixes. You can let Tore choose or set it per task. During early access, you can also bring your own AI keys.
How does the price compare?
Plans, what is included and how the AI is billed are on the pricing page.
Keep comparing.
Keep the help desk you know.Add the fixes.
Tore runs your support queue and takes the bugs behind the tickets all the way to a fix for your engineer to approve.